Privacy Policy

This Privacy Policy describes how AutoVanish LLC (“AutoVanish,” “we,” “us,” or “our”) collects, uses, retains, and discloses personal information when you visit our websites, submit a vehicle, request or consider an offer, communicate with us, coordinate pickup or payment, work with us as a partner, or otherwise use our services (collectively, the “Services”).

This Policy applies to information collected online and offline in connection with the Services. It does not govern unaffiliated third parties that maintain their own privacy notices.

Information you provide

• Identifiers and contact information: name, email, phone number, address, ZIP code, pickup location, and account or partner identifiers.
• Vehicle information: VIN, year, make, model, trim or submodel, mileage, equipment, condition, damage, title and lien status, location, keys, photos, documents, and other details you provide.
• Transaction information: requested and accepted offers, offer history, appointments, pickup status, buyer or transportation assignment, payment details, and transaction records.
• Ownership and identity documentation: title, registration, lien release documents, identification, powers of attorney, bills of sale, and related documents when needed to verify authority or complete a transaction.
• Communications: emails, texts, chat messages, call details or recordings where permitted, support requests, survey responses, and internal notes about your request.
• Partner information: business contact details, credentials, bids, service areas, assignments, invoices, performance, and account activity.

Information collected automatically

• IP address, device and browser type, operating system, referral URL, pages and features used, timestamps, approximate location derived from IP, session and event data, and security logs.
• Cookie, pixel, local-storage, advertising, and analytics identifiers, including campaign and conversion information from providers such as Google or Meta when those technologies are enabled.

Please do not provide sensitive information we have not requested. You may redact unrelated information from documents when it does not interfere with ownership, identity, lien, payment, or legal verification.

We collect information directly from you; automatically from your browser or device; from people acting with your authorization; and from buyer partners, transportation providers, payment or communications vendors, advertising and analytics providers, public records, fraud-prevention services, and other parties involved in evaluating or completing a requested transaction.

• Receive and evaluate vehicle submissions and provide, obtain, or communicate potential offers.
• Verify vehicle condition, ownership, identity, title, liens, authority, and transaction eligibility.
• Schedule pickup, coordinate towing or transportation, facilitate payment, and complete recordkeeping.
• Communicate about missing information, offers, appointments, documentation, service updates, support, and feedback.
• Operate partner tools, administer accounts, assignments, bids, invoices, and related business functions.
• Maintain, troubleshoot, personalize, secure, and improve the Services and measure performance.
• Detect fraud, misuse, security incidents, unsafe activity, title problems, and other potentially unlawful conduct.
• Measure advertising, attribute leads and conversions, and conduct marketing where permitted.
• Comply with law, tax, accounting, recordkeeping, legal process, and enforce our agreements.

We may disclose personal information to the following categories of recipients as reasonably necessary for the purposes described in this Policy:

• Buyer and purchasing partners to evaluate a vehicle, formulate or fulfill an offer, and complete an accepted transaction. The information disclosed can vary by transaction stage.
• Towing, pickup, inspection, and transportation providers to verify, schedule, recover, or transport a vehicle.
• Payment and financial service providers to facilitate payment, accounting, or fraud prevention.
• Communications and technology providers that support calls, SMS, email, hosting, databases, document storage, authentication, security, and customer service.
• Analytics and advertising platforms to understand use, measure campaigns, attribute conversions, and deliver or limit advertising.
• Professional advisers and authorities such as attorneys, accountants, insurers, auditors, regulators, courts, and law enforcement where appropriate or required.
• Business transaction parties in connection with an actual or proposed merger, financing, acquisition, reorganization, bankruptcy, or transfer of assets.

We require service providers and contractors to handle information under appropriate contractual and legal restrictions. Independent buyer or transportation partners may also process information under their own privacy policies.

AutoVanish does not sell personal information for money. We disclose information to buyer and operational partners to provide the vehicle-offer and transaction services you request; those operational disclosures are not made for unrelated third-party marketing.

Some uses of advertising cookies, pixels, enhanced conversions, or similar technologies may be considered “sharing,” “targeted advertising,” or a “sale” under certain state privacy laws even when no money is exchanged. Where applicable, you may opt out through our Privacy Choices page or a legally recognized browser-based opt-out preference signal that our systems support.

We do not sell or share SMS consent records or phone numbers with unaffiliated third parties for their own marketing.

Our Services may use cookies, pixels, tags, scripts, session storage, local storage, browser cache, SDKs, and similar technologies. These technologies can:

• Keep forms, sessions, authentication, and security features working.
• Remember preferences and reduce repeated loading.
• Measure traffic, page performance, errors, and how visitors use the Services.
• Associate visits with advertising campaigns and measure or personalize ads.

Browser cache generally stores copies of site files on your device to load pages faster; it is different from our business database. You can clear or restrict cookies and cached files through your browser or device settings. Blocking essential storage may affect site functionality. Advertising choices are described on our Privacy Choices page.

When you provide contact information, we may use it to respond to your request and communicate about vehicle details, documentation, offers, pickup, payment, customer support, and related service updates. After a completed transaction, we may send a one-time message inviting you to share feedback or a review of your experience. Where permitted and disclosed, communications may use automated technology or may be recorded for quality, training, security, and recordkeeping.

We send promotional or marketing messages only if you separately consent to receive them. Message frequency varies and message and data rates may apply. Consent to marketing texts is not a condition of a purchase or sale. Reply STOP to opt out of SMS messages and HELP for assistance. Transactional or legally permitted communications may continue through other channels. Use the unsubscribe link to stop applicable marketing emails.

We retain personal information only as long as reasonably necessary for the purpose collected and for compatible operational, security, fraud-prevention, legal, accounting, and dispute-resolution needs. We consider the transaction status, sensitivity, legal requirements, limitation periods, risk of harm, and whether information can be aggregated or deidentified.

We may retain information longer when required by law, subject to a legal hold, needed for an active dispute or investigation, or necessary to protect rights and safety. We may retain aggregated or deidentified information that is not reasonably capable of being linked to you.

We use administrative, technical, and physical safeguards designed to protect personal information, taking account of its nature and the risks involved. These measures may include access controls, authentication, encryption in transit, logging, vendor controls, backups, and staff procedures. No transmission or storage system is completely secure, and we cannot guarantee absolute security.

Depending on where you live and subject to legal exceptions, you may have the right to:

• Confirm whether we process personal information and access or obtain a copy of it.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Request information about categories collected, sources, purposes, recipients, and sale or sharing.
• Opt out of sale, sharing, or targeted advertising where applicable.
• Limit certain uses or disclosures of sensitive personal information where applicable.
• Withdraw consent where processing depends on consent and withdrawal is legally available.
• Appeal our decision on a request where applicable law provides an appeal right.

We will not discriminate against you for exercising applicable privacy rights. Some information may be exempt, and deleting information can affect our ability to provide Services or document a transaction.

This section summarizes categories of personal information we may have collected and disclosed for a business or commercial purpose during the preceding 12 months. The precise categories depend on how you interact with us.

We collect and use these categories for the purposes described in Sections 5–9 and retain them under Section 10. We do not knowingly sell or share the personal information of consumers under 16 for targeted advertising.

Email quote@autovanish.com with the subject “Privacy Request,” or use our Privacy Choices page. Describe the right you want to exercise and provide enough information for us to locate relevant records.

We may verify your identity by matching information you provide with our records and may request additional information when reasonably necessary. Authorized agents may submit requests where permitted, but we may require proof of authorization and direct identity verification. We will respond within the time required by applicable law and explain any denial or available appeal process.

The Services are not directed to children under 13, and individuals under 18 may not submit a vehicle or accept an offer. We do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will take reasonable steps to delete it.

Our Services may link to or integrate with websites, platforms, buyer partners, and other services we do not control. Their privacy practices are governed by their own notices. Information may be processed in the United States or other locations where our providers operate, subject to applicable safeguards and law.

We may update this Policy to reflect changes in law, technology, vendors, or our Services. We will post the revised Policy with an updated effective date and provide additional notice when required. Material changes apply prospectively unless law requires otherwise.

This Policy is written in English. If a translation is provided for convenience, the English version controls.

Contact AutoVanish with privacy questions or requests: