Privacy Policy

Last updated: May 15, 2026

This Privacy Policy describes how AutoVanish LLC ("AutoVanish", "we", "us", or "our") collects, uses, discloses, and protects personal information when you access or use our website, forms, vehicle offer services, communications, pickup coordination, and related services (collectively, the "Website" and "Services").

By using the Website, submitting information, requesting an offer, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Contact information, such as name, email address, phone number, and mailing or pickup-related information.
Vehicle information, such as year, make, model, submodel, mileage, condition, title or paperwork status, photos, location, ZIP code, and other vehicle details you submit.
Transaction and offer information, such as asking price, offer status, accepted offers, pickup scheduling, payment method, and related transaction details.
Communications information, such as SMS messages, phone call details, emails, support requests, notes, and interactions with our team.
Technical information, such as IP address, device information, browser type, operating system, pages visited, referral source, session data, and usage data.
Advertising and analytics information, such as cookie identifiers, Meta Pixel data, Google Ads data, campaign source information, and similar tracking or remarketing data.
Information from service providers or partners, such as partner buyer activity, transportation status, payment processing information, and fraud or compliance signals.

How We Collect Information

We collect information directly from you when you submit forms, request a vehicle offer, upload photos, communicate with us, respond to SMS messages, answer calls, send emails, accept offers, or coordinate pickup.

We also collect information automatically when you browse or interact with the Website through cookies, analytics tools, advertising technologies, pixels, logs, and similar technologies. These may include Google Ads, Meta/Facebook Pixel, analytics tools, and other advertising or measurement providers.

We may also receive information from partner buyers, transportation providers, payment processors, advertising platforms, analytics providers, and other service providers that help us operate the Services.

How We Use Your Information

We use personal information for the following purposes:

To receive, review, and process vehicle submissions.
To provide preliminary vehicle offers and related services.
To contact you about your vehicle submission, offer status, missing details, photos, documentation, pickup, payment, or related service updates.
To communicate with you by phone, SMS/text message, email, or other electronic means.
To coordinate with partner buyers, towing providers, transportation providers, payment processors, and other operational partners.
To schedule pickup, verify documentation, confirm vehicle condition, and complete related transactions.
To provide customer support and respond to inquiries.
To improve Website performance, user experience, marketing, analytics, and internal operations.
To conduct advertising, retargeting, and remarketing campaigns where permitted by law.
To detect, prevent, and address fraud, misuse, safety issues, security incidents, or illegal activity.
To comply with legal, regulatory, tax, accounting, and compliance obligations.

SMS, Phone Calls, and Email Communications

By providing your phone number, email address, or other contact information through our Website, forms, advertisements, or communications, you consent to receive communications from AutoVanish LLC and our service providers regarding your vehicle submission, offer request, missing vehicle information or photos, documentation, scheduling, pickup coordination, payment status, customer support, and related service updates.

We may contact you by phone call, SMS/text message, email, or other electronic means. Calls and messages may be sent using automated technology, prerecorded messages, artificial voice, autodialer systems, or similar tools where permitted by law.

Message frequency may vary. Message and data rates may apply. Consent to receive calls or text messages is not a condition of purchase or sale. You may opt out of SMS/text messages at any time by replying STOP. You may reply HELP for assistance. You may also contact us at quote@autovanish.com.

If you opt out of SMS/text messages, we may still contact you through other permitted channels, including email or phone, for transactional, service-related, legal, or operational purposes where allowed by law. You may unsubscribe from marketing emails using the unsubscribe link provided in those emails, when applicable.

Marketing and Advertising

We may use personal information, cookies, pixels, and advertising identifiers to measure the performance of our ads, improve our Website, and conduct advertising or remarketing campaigns. This may include showing ads to users who visited our Website or interacted with AutoVanish online.

You may control certain tracking technologies through your browser settings, device settings, cookie controls, or advertising platform settings. Disabling cookies may affect Website functionality.

How We Share Information

We may share information with the following categories of recipients:

Partner buyers and vehicle purchasing partners to evaluate vehicles, make offers, complete transactions, or coordinate service.
Towing and transportation providers to arrange pickup or transport.
Payment processors and financial service providers to process payments.
Communications providers, including SMS, phone, email, and customer communication platforms.
Website hosting, database, analytics, security, and technology service providers.
Advertising platforms, analytics providers, and marketing service providers.
Professional advisors, such as attorneys, accountants, insurers, or compliance consultants.
Government agencies, regulators, courts, law enforcement, or other parties when required or permitted by law.
Successors or potential successors in connection with a merger, acquisition, financing, sale, reorganization, or transfer of business assets.

No Sale of SMS Consent

We do not sell, rent, or share your SMS consent or phone number for third-party marketing purposes. Information related to SMS consent and messaging is used to provide AutoVanish communications and related Services, and may be shared with service providers only as necessary to deliver, manage, or support those communications.

Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate the Website, remember preferences, analyze traffic, improve performance, measure advertisements, and support retargeting or remarketing. Third-party platforms such as Google and Meta may collect or receive information from our Website and use that information to provide measurement services and targeted advertising.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, process transactions, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and support legitimate business purposes. Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, database, transmission, or storage system is completely secure. We cannot guarantee absolute security of your information.

Your Choices

You may opt out of SMS/text messages by replying STOP.
You may request assistance by replying HELP or contacting quote@autovanish.com.
You may unsubscribe from marketing emails using the unsubscribe link included in those emails, when applicable.
You may disable cookies through your browser settings, though some Website features may not function properly.
You may contact us to update or correct certain information associated with your submission.

California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the right to request access to personal information we collect about you, request deletion, request correction, request information about categories of personal information disclosed or shared, and opt out of certain sale or sharing of personal information where applicable.

To exercise California privacy rights, contact us at quote@autovanish.com. We may need to verify your identity before processing your request. We will not discriminate against you for exercising applicable privacy rights.

Do Not Sell or Share

AutoVanish does not sell personal information in exchange for money. Some advertising or analytics activities may be considered "sharing" or "targeted advertising" under certain privacy laws. You may contact us at quote@autovanish.com to request more information or to opt out where applicable.

Children's Privacy

The Website and Services are not intended for children under thirteen (13) years of age. We do not knowingly collect personal information from individuals under thirteen. If we learn that we have collected personal information from a child under thirteen, we will take reasonable steps to delete it.

Third-Party Websites and Services

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third parties. We encourage you to review the privacy policies of any third-party websites or services you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date. Your continued use of the Website or Services after updates are posted means you acknowledge the updated Privacy Policy.

Contact

AutoVanish LLC
California, United States
Email: quote@autovanish.com
Website: www.autovanish.com